Geomarketing: Customer and store typologies

Abacus Consulting has advanced algorithms to segment customers, establish areas of influence and group stores depending on customer characteristics.

The challenge of an attraction model for customer segmentation

Types of stores

GROUPING | INFLUENCE | INTELLIGENCE

For this Geomarketing solution, Abacus Consulting conducted a descriptive analysis of the areas of influence to establish both the typologies of customers and of the stores themselves. In this way, the company now has detailed records of its resources to activate new expansion plans.

A large food chain needed to conduct a detailed analysis of all its stores and establish which are the most repeated customer profiles in its areas of influence. For this purpose, a model of attraction to store was made according to the distance, size or attractiveness of the point of interest.

Project phases: from descriptive analysis to store cards

Data extraction for descriptive analysis

Some data sources:

icono alimentación

Stores and POIS

Abacus Consulting has variables such as location, surface area, opening date and other descriptive characteristics.

icono Google Places

Business detail

They will add an additional layer of information about each supermarket such as opening hours, rating, reviews…

icono sdk

Mobile SDK

Devices that have been inside each store to obtain the occupancy rate.

icono móviles

Mobile telephony

The devices that have been inside each Mercadona, allowing to know the origin of the customers.

icono abacus data

Geoindicators

Variables to describe social and demographic areas of influence of each store.

Methodology and source of data

Abacus Consulting relied on food chain information (store locations, floor space, openings), Popular Times data from Google, data from devices that have been inside each store and census tract data from our company’s data lake.

Fuente de datos

Once all the stores have been located, the actual areas of influence of each store will be generated according to the origin of its customers, which will be determined by means of telephone signals.

  • Census sections and their sociodemographic variables.
  • Clustering to define groups of similar stores.
  • Analysis of store groups

The process of grouping by area of influence

Data Lake

Abacus Consulting has hundreds of sociodemographic variables at census section level, such as age ranges or population, among many others.

clusterización bases de datos

Clustering

These variables will be used to define groups of stores, customers or users with similar characteristics through grouping techniques and advanced analytics.

Analítica de base de datos

Analytics

By grouping points of interest into clusters, we will be able to make smarter decisions depending on the characteristics of the customers or users that visit each type of store or point of interest.

Clus

Areas of influence and clusters of stores

Once the stores are positioned and we have the information from the database we can shape the areas of influence, we can define the generation of groups of stores based on sociodemographic variables or available stores, so that the stores in the groups will share common characteristics:

  • Measure the variables of interest
  • Positioning competitors
  • Analyze own and competitors’ ratings
  • Determine at what times of the day there is more or less affluence.
clustering: tiendas y clientes

By grouping stores into clusters, we will be able to make smarter decisions depending on the characteristics of the customers that visit each type of store.

Customer typologies

In order to assign customer typologies to a we have made an attribution to sociodemographic variables.

Perfil de un cliente joven

In this example we would have the profile of a young woman with a medium socioeconomic level who lives alone.

Diagrama de clusters

Geolocated information transmission plan

Scope of the project.

aplicaciones

Application

Web-based tool for the planning of transmission plans.

selectores

Selectors

Multiple selection criteria and calculation of estimated and potential bosses.

programática

Programmatic

Activation in mobile programmatic and selection of zip codes for social networks.

retargeting

Retargeting

Generation of retargeting campaigns to mobile devices.

real time

Real time

Generation of campaigns in real time at points of interest.

Web applications and customized dashboards

Integrate interactive charts and dashboards into your applications, web pages and workflows.

Compass Lab Web App

The keys to a geomarketing strategy

  • Do you have a customer database but your data is not meaningful enough to find conclusions?
  • Do you know your customers’ shopping habits or when they visit your stores the most?
  • Do you know the best time to make a promotion?
  • When do my competitors receive more visits?
  • Is your establishment better rated than your competitors?

Abacus Consulting has been developing geographic data quality solutions for its clients for more than 20 years and has data quality applications that can be stand-alone or integrated into the company.

Recent solutions

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